Privacy Policy

1. Introduction

PT ALL TICKET ("ALL TICKET", "we", "our", or "us") is highly committed to protecting and respecting your personal privacy. This Privacy Policy explains how we collect, process, secure, and share your personal information when you use our website and ticket reservation systems.

2. Information We Collect

In order to process your flight bookings, we may collect the following personal information:

• Identity Data: Full name, gender, nationality, passport details, or national identity card (KTP) numbers of travelers.
• Contact Data: Email address, mobile phone number, and mailing address.
• Transaction Data: Details of payments made, ticketing records, and reservation history.

3. How We Use Your Information

We process and utilize your personal information for the following specific purposes:

• To complete your flight bookings, generate, and officially issue airline tickets.
• To send ticketing confirmations, schedule modifications, and trip reminders.
• To provide responsive and helpful customer service support via our Live Support Chat.
• To prevent fraudulent payments and secure your transactions on our platform.

4. Information Sharing with Airlines

To issue your flight tickets, ALL TICKET must share some of your personal details with the selected airline partners (such as Garuda Indonesia, Lion Air, Singapore Airlines, etc.) or travel service providers. These third parties are legally obligated to protect your data and are strictly prohibited from using it for any other unauthorized purposes.

5. Data Security & Retention

We have implemented rigorous technical security measures, including high-level SSL encryption, to safeguard your personal data from unauthorized access, loss, or alteration. We retain your personal data only as long as necessary to fulfill the reservation transaction or to comply with statutory and financial reporting requirements.

6. Use of Cookies

Our platform uses small text files called cookies to enhance your browsing experience. Cookies help us remember your travel preferences, analyze website traffic, and optimize our platform's layout. You can adjust your browser settings to disable cookies, but some features of the booking system may not function optimally.

7. Contacting Our Data Support

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to reach out to our team via ALL TICKET support: